Doug,

As you're aware, I recently contracted Wright to install a new furnace and power vent system for my hot water heater. Tim P. was my sales contact that I met with to review my needs and over all scope of work that needed to be met prior to commencing our whole house renovation. Tim answered all of my questions and supplied me with exactly what I needed to ensure that my family would live comfortably in our home.

John P., Justin and Mark installed all the new components and reworked all the piping that needed to be done to accommodate our future remodel plans. There were a few kinks that needed to be worked out and these were done so expeditiously.

John and Justin returned on Thursday evening, 04/06/07, around 6:30pm to make all the necessary corrections for the inspector. They both assured me that everything would be corrected to my satisfaction before they left. They wrapped up at 11:43pm with all the corrections made and with a very satisfied customer. I know it's not Standard Operating Procedure for technicians to work this late into the evening. I assured them that I was going to be working myself and that they could stay as long as they needed or wanted.

Tuesday is when my inspection is scheduled and I expect no issues with the building inspector.

I feel it needs to be noted that John and Justin really took customer satisfaction to the ultimate level and being a licensed contractor myself, I know how important and rare this level of dedication is in the building industry today.

I look forward to doing business in the future with your company.

Best regards,

Steve