Mr. Wyatt,

Last Fall I was concerned about the old furnace in this house causing problems this winter and I remembered that a Colorado Springs Inspector had recommended your Company to me if I needed repairs to my furnace. I called your Company and talked to a fellow by the name of Tim. He told me if I had any problems with the furnace to call him at any time and if needed he would have the furnace repaired or replaced immediately.

Yesterday around 4:30 p.m. my tenant called to say that the furnace pilot light kept going out and was hard to light. I immediately called your company and a Lady by the name of Julie Ann said she would send a Service person right out and that I would be called by this person to tell me the status of the furnace. I was called within the hour by this fellow (can't recall his name) telling me that the heat exchanger was cracked and the furnace was unsafe and should be shut down. This was the problem I had worried about last Fall when I talked to Tim. The serviceman said that he would call Tim and have him come over to inspect the furnace and said that the furnace could be replaced that evening. Tim called me within the next 45 minutes, confirmed that a team from your company was standing by to replace the furnace, gave me a price quote on a recommended furnace and arrived at my home within the hour to get my signature on the contract.

I am very impressed with all of your people. They were professional, handled the problem immediately and had a new furnace installed by 10:00 p.m. (less than 6 hours after my initial call). Julie Ann called me the next morning to tie up some loose ends and my tenant called to say how well your technicians performed. As we say in the Military "Good On Ya!" You have an outstanding Company and your service is SUPER! I am telling my friend, now a retired employee working at Home Depot that his recommendation was right on. Please pass on to your team my kudos. This city needs more honest companies like yours. Thank You!

Troy

Colorado Springs